Help Desk

In today’s competitive landscape, providing high-quality IT service is critical for an enterprise to be successful. Help Desk Services are becoming more important as business, government and military organizations streamline and update using new process models. Our Help Desk technical support solutions provide the mechanism to:

• Improve your overall computer utilization
• Improve customer satisfaction
• Furnish the complex computer support required by the distributed computing model
• Provide consistent customer support across all business areas and applications
• Reduce your computer related capital budget 

Our help desk services cover a broad range of support solutions that include:

• Help Desk Consulting
• Customer satisfaction programs
• RMA support
• Pre and post sales support
• Virus/spyware/adware removal
• On-site computer service & repair
• Network installation & repair
• Data transfer & Retrieval
• Operating system repair
• New computer & equipment sales
• PC security
• Wireless networking
• Upgrades and training
• Full service problem solving

Marathon Systems provides help desk solutions that incorporate skills/knowledge-base call routing and distribution. Our call tracking and management system enables us to provide custom solutions that meet the needs and requirements of our customers. We also offer clients the capability to monitor their specific customer support data.